Tenant & Resident Satisfaction Surveys
Measure satisfaction across housing portfolios. Automate post-repair, annual, and perception surveys at scale.
Housing associations and social landlords use SignalLine AI to conduct tenant satisfaction surveys that meet regulatory requirements and drive operational improvement. Our AI agents call residents to gather feedback on repairs, services, and overall satisfaction, providing structured data that feeds directly into your reporting and improvement processes. SignalLine runs the campaign on your behalf — your team doesn't operate a dashboard or manage the calling. You receive an audit-ready report when the campaign closes, with results broken down by patch, trade, and complex.
Key capabilities
Expected outcomes
Typical results from organisations using SignalLine AI for tenant satisfaction.
Tenant Satisfaction Measures (TSM): a complete UK guide
A regulator-accurate walkthrough of the 22 TSMs, methodology choices that disproportionately shape your score, and the pitfalls that have led RSH to exclude named landlords' data.
Read the guide →ComparisonSignalLine vs Acuity Research & Practice
Shortlisting providers? An honest side-by-side of human-interviewer fieldwork and AI-phone surveying — cost, speed, benchmarking, and when each is the right choice.
Read the comparison →Ready to transform your voice operations?
Talk to our team about how SignalLine AI can help you scale your research, feedback, and outbound calling programmes.
No commitment required. We'll walk you through the platform and discuss your specific use case.