Order Status Calls for Online Shops
Answer “where is my order?” calls day and night. The AI finds the order in your shop system and reads back its status and tracking.
Most calls to an online shop ask the same thing: where is my order? SignalLine AI answers those calls on a dedicated UK number, day and night. The caller gives an order number or the email they ordered with, the AI checks one detail only the real customer would know, such as the delivery postcode, then looks the order up in your shop system and reads back its status, the carrier and the latest tracking. When a person is needed, it takes a message for your team or, if you choose, puts the call through to your phone. Every call appears in your dashboard with a transcript. The order lookup is a custom build: our team connects it to your platform with read only access, and it is scoped and quoted per shop. Calls are charged at the standard receptionist rates, from £0.15 per minute, with no monthly fee.
Key capabilities
Order Status Calls: common questions
- Can an AI answer “where is my order?” calls for my shop?
- Yes. The caller gives an order number, or the email or phone number they ordered with. The AI checks one detail only the customer knows, looks the order up in your shop system and reads back the status, the carrier and the latest tracking. Anything it cannot answer becomes a message for your team.
- Which shop platforms does it work with?
- We build the order lookup for your platform. Shopify and WooCommerce both make the order and fulfilment data available, and other platforms can be connected if they offer an API or a data export. Tell us what you use and we will confirm what is possible before you commit.
- Can callers change or cancel an order?
- No. The connection is read only. The AI can tell a caller where their order is, but changes, cancellations and refunds are passed to your team as a message.
- How do you stop it reading out someone else's order?
- Before it reads out any details, the AI asks for something only the real customer would know, such as the delivery postcode, and checks it against the order. If it does not match, it gives no order details and offers to take a message instead.
- How much does it cost?
- Calls are charged at the standard receptionist rates, from £0.15 per minute, with no monthly fee, and new customers get their first 20 minutes free. The order lookup is a custom build, so it is scoped and quoted per shop before any work starts.
- Can I hear it before I decide?
- Yes. Ring our own AI receptionist, Thalia, on +44 20 4511 4077 to hear how it sounds and how it handles questions.
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