Designed for trust, built for compliance
We understand that voice operations in research, public sector, and enterprise environments require rigorous standards. Here is how SignalLine AI is built to support your compliance requirements.
Privacy-First Implementation
Web and API traffic runs over TLS, and database storage uses our hosting provider's standard disk encryption. Call signalling and audio travel over our carrier's SIP interconnect; SIP TLS and SRTP media encryption are on the roadmap and not yet enabled. Retention periods are configured per environment by us, not yet per client or campaign. We do not use client data to train models, and we do not sell it or disclose it to anyone outside the sub-processors that deliver the service; each of those is engaged under a written data-processing agreement, or under data-processing terms incorporated into its service agreement, as set out in our privacy policy.
Configurable Calling Rules
Per-campaign attempt caps, the delay between attempts, and call concurrency are configurable today. Time-of-day calling windows, per-client retention, and a change log recording who altered which rule are on the near-term roadmap and not yet shipped — as are suppression-list scrubbing (TPS / CTPS), per-jurisdiction opt-out automation, and approved-response constraints.
Human Escalation
On inbound receptionist lines, the AI transfers a live caller to a named colleague when the caller asks for them or raises a topic you have told it to hand off. Availability and transfer eligibility are set per person, and every transfer is logged. The transfer is a phone transfer: whoever picks up is not yet handed the transcript automatically. Outbound survey campaigns do not transfer to a human mid-call.
Full Transparency
Every call is transcribed and logged, so you can see each conversation, outcome, and captured data point rather than a summary of them. No black-box processing. Receptionist calls are not audio-recorded at all — the conversation is processed in real time and only the transcript is kept; survey call audio is retained for seven days, and transcripts for the period set out in our privacy policy.
Audit Trails & Reporting
Detailed logs track every call, every outcome, and every escalation. Reports are downloadable as PDF and shared by a revocable, time-limited link. Designed to support internal governance, client reporting, and regulatory audit requirements.
Research-Friendly Positioning
Our platform is designed with research methodology in mind. Structured data capture, consistent scripting, configurable questionnaire logic, and results delivered as a shareable report with a full CSV of every response. Built for agencies that need methodological rigour alongside operational efficiency.
Important disclaimer
SignalLine AI provides tools and configurations designed to support compliant voice workflows. However, legal and regulatory compliance depends on your specific use case, jurisdiction, and implementation choices. We strongly recommend that clients work with their legal and compliance teams to determine the appropriate setup for their context. We do not provide legal advice or guarantee regulatory compliance.
Need more detail?
We are happy to provide detailed security documentation, answer specific compliance questions, or discuss your regulatory requirements with your team.
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