Newsroom

Voice AI × UK regulation, tracked weekly

Short, sourced reads on the news, laws and technology shaping AI phone calls in the UK — for the people who have to stay compliant while they adopt it.

Receptionist7 Jul 2026 · 3 min read

The 30-second window: what really happens to a missed call

A missed call isn't lost in the moment — it's lost when the caller picks the next business in their search results. What an AI receptionist actually does about it.

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Podcast7 Jul 2026 · 2 min read

Listen: UK voice AI — the rules, the research, the tech

An audio briefing on where voice AI meets UK phone calls: the calling rules, whether you must disclose an AI, whether AI can run real surveys, and how the tech works.

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How it works7 Jul 2026 · 3 min read

The half-second pause: what latency really is on an AI phone call

AI phone demos sound instant. Real calls have a beat of silence first. Here's what that pause is made of — and why closing it is most of the engineering.

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AI technology7 Jul 2026 · 4 min read

Speech-to-speech: why AI phone calls are starting to sound human

For years, AI voice worked by translating your speech to text and back again. A newer approach skips the round trip — and it's why some calls suddenly feel less robotic.

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How it works7 Jul 2026 · 5 min read

How an AI phone survey call works, end to end

From the ring to a scored response: the five stages of an AI-run phone survey, in plain English — and where the genuinely hard problems are.

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Regulation7 Jul 2026 · 3 min read

Do you legally have to tell people they're talking to an AI?

From 2 August 2026 the EU makes AI self-disclosure an explicit duty. The UK isn't directly bound — but UK law already points the same way. What that means for AI phone calls.

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Research7 Jul 2026 · 3 min read

Can an AI run a survey people actually finish?

Phone survey response rates have fallen for two decades, yet social housing still surveys by phone. Why — and whether AI voice changes the maths without breaking representativeness.

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