Two products, two ways to pay

Surveys are priced per completed response — the same unit the Regulator counts — not per call placed. A full perception survey is £4.00 per completed response with a 250-complete minimum, sized to the accuracy band your tenant population requires. A 200-complete top-up wave alongside your existing programme is £800. One fixed campaign price, agreed before we start. No monthly commitment, no per-minute billing.

Receptionist is pay-per-minute — no monthly fee. Starter is £0.15/min and handles English calls. Growth is £0.20/min and adds 15-language reception with auto-detect and mid-call specialist handoff — the premium covers our multilingual TTS cost. A typical 60 to 90 second inbound call costs about £0.15 to £0.30 in talk time, so what you pay depends only on how many calls your line gets. First 20 minutes free for new customers, no minimum, cancel any time.

No. Neither surveys nor Receptionist carry a setup fee. With Receptionist, your first 20 minutes are free, so you can hear the AI handle live calls before paying anything.

Yes. Commission a survey campaign and set up Receptionist together and we'll agree bundle terms — so you can prove out both products side by side before committing to either. Ask us for current bundle terms.

Surveys are priced per campaign, so there is nothing to lock in annually — you commission each wave as you need it. Receptionist has no monthly fee to discount, but for steady high-volume usage (above 5,000 minutes / month) we offer negotiated per-minute rates and locked-in pricing for the contract year.

Receptionist starts with your first 20 minutes free — you get a dedicated UK number with the AI live on your line, and only pay for the minutes beyond the first 20. For surveys, the equivalent is the £800 top-up wave: 200 completed phone interviews alongside the programme you already run, so you see real completion rates on your own tenants before committing to a full perception survey.

Full call transcripts, structured lead capture, UK/EU hosting, and an onboarding session. Survey campaigns can record calls if you switch recording on. Receptionist calls are not audio-recorded: only a written transcript is kept.